This was from my first run in August. As you can see, I receive a lot more emails than the average person, and I send even more. But this volume has hurt my response time. I re-ran this again today so I could compare results.
As you can see, over the past couple months my response time actually increased by an hour. I’m a firm believer in the idea that we optimize what we measure. I’m going to keep tracking response times with an eye towards bringing my time down. Expect an update in a couple more months.